Over the past 20 years building advanced AI systems—from academic labs to enterprise deployments—I’ve witnessed AI’s waves of success rise and fall. My journey began during the “AI Winter,” when billions were invested in expert systems that ultimately underdelivered. Flash forward to...

Across industries, enterprises are increasingly adopting an on-demand approach to compute, storage, and applications. They are favoring digital services that are faster to deploy, easier to scale, and better integrated with partner ecosystems. Yet, one critical pillar has lagged: the...

Salesforce launches CRMArena-Pro, a simulated enterprise AI testing platform, to address the 95% failure rate of AI pilots and improve agent reliability, performance, and security in real-world business deployments.Read More

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Introducing: the Security issue It would be naïve to think we are going back to a world without AI. We’re not. But it’s only one of many urgent...

When I picked up my daughter from summer camp, we settled in for an eight-hour drive through the Appalachian mountains, heading from North Carolina to her grandparents’ home in Kentucky. With little to no cell service for much of the drive, we enjoyed the rare opportunity to have a...